1. Introduction
Welcome to UBUDASA Shop. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.
2. Orders & Payments
To ensure serious inquiries and secure delivery logistics, we operate on a commitment basis:
- Commitment Fee: A 10% deposit is required upfront to process any order. This is paid via MTN Mobile Money to our official line (603629).
- Balance Payment: The remaining 90% is paid upon delivery of the item.
- Orders are not confirmed until the deposit is received.
3. Delivery Policy
We are proudly based in Huye.
- Within Huye: We offer delivery within Huye town.
- Rest of Rwanda: We deliver to all other locations (Kigali, Musanze, Rubavu, etc.), but a delivery fee applies.
- Courier Cost: Customers outside Huye are responsible for paying the courier transport fee upon arrival (typically via Volcano or Horizon).
- Timeline: Deliveries outside Huye typically take 1-2 days.
4. Returns & Refunds
We strive for quality. If you are not satisfied:
- Items can be rejected at the time of delivery if they do not match the description or are damaged.
- If an item is rejected due to our error, the 10% deposit will be fully refunded.
- If an order is cancelled by the customer after processing has begun, the deposit may be non-refundable to cover logistic costs.
5. Privacy
Your personal information (Name, Phone, Address) is used solely for the purpose of delivering your products and contacting you regarding your order. We do not share your data with third parties.
6. Contact Us
For any questions regarding these terms, please contact us:
WhatsApp/Phone: +250 785 485 314
Email: ubudasashop@gmail.com